![Air NZ complaint logjam: Wait of up to two months for email reply](/pf/resources/images/placeholders/placeholder_l.png?d=780)
Air NZ complaint logjam: Wait of up to two months for email reply
Air NZ: 'At the moment our email response time is definitely not where we want it to be.'
Air NZ: 'At the moment our email response time is definitely not where we want it to be.'
Route a good performer for airline before Covid and NZers now snapping up seats.
OPINION: Air NZ is in a financial sweet spot and must ensure reasonable domestic fares.
We just want to focus on getting as many seats in the air as we can, longhaul boss says.
Auckland Airport apologies to stranded passengers, new lounge to be set up from today.
Passengers on a flight from Samoa were left to fend for themselves on Sunday morning.
Sam Chui says Qantas will be watching NZ1 closely.
Fifteen customers had to agree to take alternative flights to lighten the load.
'So far there have been some teething problems coming south' - chief flight officer.
Operational challenges expected but they struck early in the service.
Airline joining others in getting back into the black on strong demand and sky-high fares.
Each airline has a closely guarded protocol for handling overweight services.
Returning from New York the biggest challenge and some passengers learned the hard way.
Around 40 travellers on the new service were told their luggage was still in JFK.
The much-anticipated new direct service has landed in New York for the first time.
Celebrations were in full swing at Auckland Airport as NZ2 got ready for take off.
Air NZ coy but source says closer airline relationships make sense.
The airline is gearing up for a major technical and commercial challenge.
'We're in the game of making a profit and an acceptable return' - Air NZ boss Greg Foran.
The national airline and tourism body have team up to pique US travellers' curiosity.
This comes after the Government announced end of the traffic light system this evening.
But an analyst says higher fuel costs and competition will weigh on new route.
Businesses have big plans to go even further this year - kōrero nui.
The airline hit back with a witty counter video.
New perks could be coming according to a survey sent to a select group of members.
Travel demand is surging but the bottom line is still uncertain.
Fuel prices, hiring back staff and the economy remain challenging.
The airline's net loss has nearly doubled in one year.
'This is an emergency. This is an emergency. Put on your mask,' passengers were told.
A woman flying on an Air NZ flight was subjected to inappropriate messages.