Why Air NZ is refunding some customers but giving credit to others
One customer received a refund of $11,800 for a flight via the US. Here's why.
AdvertisementAdvertise with NZME.
Latest fromAir New Zealand Ltd
Wellington City Council pledges support to airport
Wellington City pledges to take part in bailout of airport similar to Air NZ deal.
Air NZ to test all international crew and airport staff
Tests will also be offered to other companies with employees at the airport.
Air NZ refuses to update number of cabin crew who have tested positive
As Qantas cabin crew threaten over alleged mishandling, Air NZ won't give Covid numbers.
Crews cut, planes grounded: Air NZ details more plans
The airline has claimed more than $70 m in wage subsidies. 777 fleet grounded into 2021.
Comment: Air NZ pilot layoffs - there is a better way
I don't envy Greg Foran's position, but I think he is making a mistake.
Special report: Air NZ flight attendant possible origin of wedding cluster
Airline crew member is a focus of inquiries to the origin of the biggest Covid-19 cluster.
The New New Zealanders: How our lives will change after a time of coronavirus
Some of the change we face in the next year will be tough. Some will be lovely.
Air New Zealand job cuts rushed, poorly planned, says union
National airline risks destroying the company with rushed redundancies, E tū says.
Union calls for brakes on Air NZ plans to axe nearly 1500 cabin crew
Union says the airline risks it reputation by speed of the process
'Wild West': Armed guards protect PPE to get it to NZ
One supplier is bringing 500 tonnes of PPE to New Zealand on five chartered flights.
Grounded airlines: The special Air NZ flights that are going places
What the airline does to get extraordinary flights off the ground.
Taking flight: Air NZ pilots in firing line as planes grounded
Airlines last year were desperate to recruit pilots - now they're racing to let them go.
Coronavirus: Air NZ flight carrying thousands of masks touches down
The plane landed direct from Shanghai carrying PPE equipment for the front line.
Lift-off: Air NZ repatriation flight to Germany leaves Auckland
The airlift of stranded tourists picks up pace as airlines make extraordinary journeys.
Up to 100,000 trapped foreign nationals heading home – Peters
The departure plan of overseas citizens trapped in NZ could benefit 100,000 foreigners.
New pics: Air NZ parks up more than half its fleet
Air New Zealand has 58 aircraft parked up at airports.
Air NZ cuts: The mega-trends that will change airline models
No matter how airlines emerge from this crisis operating models may fundamentally change.
Air New Zealand unions plea over job cuts
Pilots, engineers and cabin crew say cuts must not do long-term damage to airline.
'It's harder to get out': Sir John Key on the challenge in ending a lockdown
What happens after three weeks? Do we go back to level three or level two?
Air NZ CEO reveals extraordinary details: From $6b to $500m; staff to go
Airline's new boss says 'We are planning to be a domestic airline'
Coronavirus: First Air NZ freight flight to Shanghai to take off
The first Air NZ freight flight to China takes off this evening.
Coronavirus: Good news for Koru Club members
A good news announcement for some from the national carrier.
Covid-19: Eight Air NZ staff test positive - flight routes revealed
All are at home and the Ministry of Health are contract tracing
Air NZ's Greg Foran: 'We're almost in hibernation'
How the calamity unfolded, the critical day, Air NZ's future and how his family is coping.
Air NZ boss Greg Foran's tips for business leaders
He's never seen anything like it in 41 years - but airline boss has some advice.
Air NZ's 'bloody big corporate jet' for just four passengers
Cargo is king as the number of passengers shrinks around the world.
'I'm so relieved' - Stranded Kiwi gets home
Tess Johnson was finally allowed to fly home from Australia after Herald inquiries.
Air NZ drops international flights to just 11 routes
New schedule sees a whopping 95 per cent drop in international flights for the airline.
Time running out for airlines, Air NZ deal praised
Even in its weakened state aviation is transporting doctors, nurses and medicine.
Airports clogged: Thousands try to get home before lockdown
Air NZ is pleading with no-show customers to cancel bookings to free up seats.
'Painful process': Air NZ to start laying off up to 30% of staff this week
The announcement from Air NZ comes after the airline secured a $900m bailout from Govt.
Air New Zealand cancels routes, introduces new refund policy
The airline has introduced a new refund policy in the wake of the pandemic.