Lessons could be learned by some New Zealand wineries from the US wine industry's approach to building deeper relationships with consumers, Rabobank senior wine and horticulture analyst Hayden Higgins says.
Those attending the recent Wine Industry Financial Symposium in the Napa Valley heard rising competition at retail level and declining traffic at tasting rooms was seeing US wineries focus on developing deeper, ''stickier'' relationships with consumers, Rabobank's latest Wine Quarterly report said.
A growing number of software packages and services were becoming available to help wineries identify and target their ideal consumers, while improving basic customer communications was also being employed.
Last year's wildfires in California had seen tasting-room traffic decline, and the rising number of wineries was also intensifying competition for the visitors who arrived.
Wine Institute figures showed there were 3540 bonded wineries in California in 2011, and that number had risen by 31% to 4653 by 2016.