About 40 households in a remote area of Waikato have been without access to a reliable phone line for weeks.
The problem meant a local farmer couldn't get through to an ambulance after slicing through two tendons in his hand.
The Waikaretu Valley community, between Port Waikato and Raglan, 50km north-west of Hamilton, is without access to emergency services.
Waikato Mayor Allan Sanson said while people in major centres enjoy their smart phones - this community is stuck in the dark ages, without basic necessities.
He said the sparsely populated area's residents deserve some certainty around the quality of service they receive.