Mr Smith wanted to hear what farmers were saying and committed to taking feedback back to MPI staff ''so we can fix what needs fixing''.
He also wanted to build on areas of the phased eradication that were working ''because many things are and it's important to recognise that''.
''Some of the stories I heard on Wednesday were tough and I am in no doubt that Mycoplasma bovis has been challenging for some farmers - particularly those that have been through a lengthy process,'' Mr Smith said.
''What I took away from the meeting was that we need to ensure we're giving farmers consistent and timely communication and following through on doing what we say we will do.
He said the process had not always worked for some people and there was ''room for improvement''.
''I am committed to working with my team to make sure the process is as painless and streamlined as possible for those affected by the phased eradication response.''
Mr Smith said 350 people were working on M.bovis eradication and ''doing good work''.
He has spent the past three weeks travelling the country to meet teams from within the ministry and see the work they do.