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Brett Henshaw has started his new role at Fonterra by taking an "outside looking in approach."
The Head of Fonterra Brands New Zealand, told The Country Early Edition's Rowena Duncum that this involved spending a lot of time with customers and at the co-op's manufacturing sites.
"For me it's all about really getting to know the business right across the supply chain and to truly understand what our customers expect from us."
Henshaw said he is impressed with what he has seen so far.
