The editorial headlined "Fonterra losing its bottle over failed container" presented a number of inaccurate statements about consumer sentiment, which paint a misleading picture to your readers.
On one thing, you were right: your assessment that we thought milk in a light-proof bottle "would be a hit". While it's early days, the facts show that Kiwis are supporting Anchor milk in the new bottle.
Be assured that our feet are firmly on the ground and we are not, as suggested, "on another planet". Just over one month since launch, Kiwis are voting for Anchor milk with their purchasing decisions and their taste buds.
Sales are up 8 per cent year on year and 10 per cent from the immediate pre-launch period. This growth is particularly noteworthy in the context of declining milk consumption over a number of years. In addition, side by side in-store trials with over 40,000 New Zealanders nationwide have shown that more than 80 per cent prefer the taste of Anchor.
With regard to the observation that people can no longer see how much milk is left, we are guilty as charged. We understand consumer frustration that we have introduced what you describe as a "change in their morning routine". It takes time to get used to change.