KEY POINTS:
Vodafone is making what the company euphemistically terms a "pit-stop" which affects some aspects of its customer service to users on its mobile network.
The company announced today that for a six-week period from the middle of this month until the end of June, certain services normally available to their on-account customers will be offline.
The inconvenience to customers is because Vodafone is "upgrading our behind-the-scenes systems and tools".
Vodafone's billing systems have come in for some flak on various blogs and internet forums lately, so it seems the mobile telco is acting to address some of the users' concerns.
The key billing information features that customers can expect to miss out on during this period include:
* getting an accurate, up-to-date balance on your account
* changing your credit limit
* keeping your normal billing dates
For a lesser time period (May 17-27), customers will also be unable to make changes to their global roaming status, if they were travelling overseas. There will also be delays in the addition of new connections to their accounts.
Not much is being offered to customers by way of compensation for their forbearance during this down time, apart from some the vague carrot of "better value plans, a wider range of services, more appealing offers and improved customer service", which will apparently come into being from the start of July.
- NZHERALD STAFF
