InBox

By DON McALLISTER

Welcome to InBox, where we attempt to answer your internet questions.

Q. "Outlook Express removed access to the following unsafe attachments." Most of us have received this irritating message recently and removed the setting. Go to Outlook Express/Tools/Options/Security: "Do not allow a file to be opened that could potentially be a virus." Each week more users vent their frustration over why this problem appeared.

A. Microsoft activated the feature in service packs for Windows to stem the flow of infections from attachments. Many users seem oblivious to the fact that opening many file types without checking them for viruses and Trojans is likely to result in calamity, so Microsoft is trying to protect people from themselves. For more extensive information and solutions go to Microsoft support.

Q. Responses to last week's question about whether V92 modems give better performance. Some said they're much of a muchness, others said they were a bit better. The general consensus suggests it is not really worth upgrading unless you already need a new modem.

A. We're still keen to get a better view of this issue so if you have a V92 modem, try the McAfee Online Speed test. Do several tests then email us the date, time and your average speed.

Q. "Mail delivery system: Message delayed 4 hours." Liz has received this message lately when trying to email a local company. "What am I doing wrong?" she asks.

A. Nothing at all, Liz. The message means your email hasn't reached the destination yet - so ignore it. If an internet link is down or the destination server is off, you'll get that message several times until the path is restored. On the other hand, if it reads "Undeliverable" the address is wrong and won't get there.

Q. "My tech says my modem is fried. What caused this?" asks Fran.

A. Due to lightning or a car hitting a power pole, a higher than normal voltage travelled down either the phone or power line, Fran, which overloaded the modem and burned out critical components. Eliminate future power spikes, with a surge spike protector for both the power plug and phone line. Most computer stores stock them.



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