InBox

Q. Do you know there are new rates for ADSL (Jet-stream or Jet-start)?

Chris writes: "I joined Jetstream when they introduced the new rate - one gigabyte at 256Kbps. I was billed at $59.95 under the name 'Jetstream starter 1000' versus the same thing under a slightly different name at $39.95 for Telecom users and $49.95 for non-users.

"I was interested to note that they continue to operate the same plans under the old name at the higher rates, despite cheaper rates for the same thing under different names, instead of auto-changing old users to the new system. Presumably you have to ask specifically otherwise you just pay more for nothing."

A. It seems that since March, Telecom has created these cheaper packages, Chris. I was also paying more through my service provider and immediately saved $20 by changing to a more suitable account.

Readers running Telecom Jetstream or Jetstart should check their provider's website for options; in some cases it's now cheaper to run ADSL (Jetstart) than an ordinary 56Kbps modem over a second line!

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Q. Further on CD Media data storage. Terry points out that sticky labels are a common cause of damage to CDs.

In fact, he finds CDs reliable and degradation unusual; even when he uses budget CDs.

A. Yes, Terry, labelling is a huge issue, affecting reliability of CD data immediately after creation. Sticky labels, spirit markers, ball point pens and other marking tools with which users try to identify their CDs can damage data tracks.

It's safest to only label the case! If labelling the CD is imperative, write on the centre area at the centre hole.

Many budget CDs are printed in the same factories as name brands but there are those produced in less quality-conscious locations. Identify low-quality controlled products and avoid them. Name brands cost more but imply product quality control has been undertaken.