InBox

By DON McALLISTER

Welcome to InBox, where we attempt to answer your internet questions.

Q. Stephen's HP Printer is installed, but he keeps getting the message "New Device, Insert disk 1".

A. The ideal way to sort any HP related problem, Stephen, is to login to HP support where the support team will help you. They email you a full transcript in case the problem recurs.

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Q. "How do you get rid of the little >> at the start of every line of forwarded messages?" Renny saw the answer in Inbox a year or so ago, but didn't take a note of it.

A. Try this, Renny: Copy and paste the offending text into Word-pad or MS Word. Select: Edit/Replace. In the Find Text box, enter >> followed by a space. Leave the Replace text box blank. Click "Replace All" to clear the symbols from the text.

Highlight it all to copy and paste into a new email or document.

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Q. CoolWeb Hijackings get smarter! Duncan used the CWShredder remedy last time he was infected but now a new infection has returned and he can't even get to the CWShredder download page.

A. Yes, the writers of browser hijackers get smarter each day, Duncan. Try this alternate page which stops the new version of CoolWeb locking you away from the download.

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Q. Pierre is having trouble detecting a modem so he can get it working again after re-installing Windows.

A. First, Pierre, find all driver disks that came with the machine. If the modem disk is missing, remove the machine cover and look for either a model number or better still, the FCCID number Most modems are registered with the US Federal Communications Commission and should have that number printed on them). Use the FCCID search page to identify it.

Then use the maker's website to download the drivers.


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