Bank tests system at pioneer sites

By RICHARD WOOD

Kiwibank's IT systems get their first real workout today at seven locations in Hawkes Bay and Manawatu.

Counter operations are implemented through NZ Post's existing Postlink terminal system, which has undergone software modifications to handle the banking transactions.

Kiwibank's banking advisors will uses IBM Windows CE-based terminals with Citrix software for access to the banking and office applications.

When complete the Citrix-based system will number between 300 and 400 terminals nationwide.

The implementation has been under the eye of Kiwibank head of IT Ron van de Riet, who stepped into the fray only a month ago. Previous IT boss Tony Hood was needed on other contracts within NZ Post.

Mr van de Riet said the bank had implemented Australian Ultracs software, which had been used in Australian credit unions and building society-type applications.

"Some sites in Australia, such as credit unions wouldn't run all the modules like ATM or Eftpos.

"But the software had the capabilities for a full-grown retail bank."

Although more modification was required than what was expected, the project was well within the budget for modifications, he said.

On the systems site, the bank went with thin client technology to ease software deployment and maintenance.

The core Ultracs system runs on an IBM RS/6000.

All the other servers are IBM X-series and are running internet, IVR and Eftpos.

These operate from Datacom in Wellington, which is part-owned by NZ Post.

"The system is a very tight, cost- effective architecture that is easily available to change," said Mr van de Riet.

"It has been chosen to keep our costs low and we do not have disparate legacy systems."

Kiwibank's IT team, which had 12 people, now has six, but that may rise.

"We don't run like a big bank. We don't need these big teams. We have an advantage with our cost structure. IT is an integral part of the business. The main objective is a secure, robust stable system."

nzherald.co.nz/kiwibank