Just as players have been made aware of the different sides to Steve Hansen, referees discovered yesterday that the All Black coach can be as cuddly as he is prickly.
The standard of refereeing has been a regular topic in this year's Rugby Championship - performances having been widely criticised and the competence of various individuals challenged.
But yesterday Hansen provided perspective, support and possible solutions to the continuing difficulties the world game has in finding referees who can deliver the sort of contest everyone is after.
"The game is difficult to ref," said Hansen.
"If I could do one thing in the game, I'd rip the rulebook up. I'd write another one and only put in the rules that are necessary. We have got so many of them that if you read the rulebook there is clause 5a, 2c... and then you read it and it doesn't even sound like English. It is a difficult game and the people that suffer the most are in the middle.