2019 Rugby World Cup: Spark Sport hit back after complaints over opening ceremony streaming

Name: Beyond the Game - NZME's 2019 RWC Preview Show
Uploaded: 2019-09-19T23:35:42+12:00
Duration: 885 s
Description: Join host Alex Chapman with special guests Buck Shelford, Leon MacDonald & Michaela Blyde as they present the latest RWC news and preview the epic All Blacks v South Africa encounter. VIDEO/AP/Mark Mitchell

NZ Herald

20 Sep, 2019 10:10 AM3 mins to read

Join host Alex Chapman with special guests Buck Shelford, Leon MacDonald & Michaela Blyde as they present the latest RWC news and preview the epic All Blacks v South Africa encounter. VIDEO/AP/Mark Mitchell

It didn't take long for Spark Sport to divide opinion at this year's Rugby World Cup in Japan – all of 20 minutes, to be precise.

While several New Zealand rugby fans were impressed with the official broadcaster's streaming service, dozens took to social media to lambast the company's performance during the official opening ceremony at Tokyo Stadium on Friday night.

Complaints ranged from freezing, lagging and glitching during the first 20 minutes of the glitzy ceremony – to differences in streaming quality across Aotearoa and significant delays.

#sparksport not up to it, completely unacceptable drops
— James Flocchini (@FlocchiniJames) September 20, 2019

#sparksport anyone else get this? pic.twitter.com/sgNHG2wl60
— Megan Webster (@websterfarms) September 20, 2019

Loving the lag/glitch every 3 seconds on spark sport. Making it pretty unwatchable. Hopefully gets better for the games we want to watch #RWC2019 #freetoair
— Adam (@adam_rants_) September 20, 2019

Wow, the difference between the TV quality and the stream quality is like the difference between colour and B&W. Spark must have settled on a lesser stream quality to manage the load for the AB matches. Hmmmm. #RugbyWorldCup #SparkSport
— P.T. (@PeterTainui) September 20, 2019

I just timed it, and if you're watching on Spark Sport right now you're 30 seconds behind TVNZ1 #RWC2019
— Mr Premium (@TheHeindog) September 20, 2019

Not everyone was having issues though.

@sparknzsport great coverage on Apple TV app. No buffering pure HD. Amazing. Keep it up. #RWC2019 #rugbyworldcup2019 #sparksport #RugbyWorldCup19 #AllBlacks
— Paul D (@paulyboynz) September 20, 2019

Spark Sport working perfectly for me. Suspect ISP's are the bottleneck not #SparkSport #RWC2019
— Joseph Bailey (@supergeek007) September 20, 2019

Andrew Pirie, Spark's corporate relations lead, told the Herald that the platform was performing "extremely well" and that issues were limited to "a tiny fraction" of individual customers.

"There are no systemic issues with the platform and we're delighted with how the network is performing," Pirie said.

"We've had literally a few dozen individual customers with device concerns and glitches and we have been helping them through it.

"There are no systemic issues."

Doubts over Spark Sport's readiness to stream the tournament have lingered over the past few months, following several technical issues.

The latest complaints follow only hours after customers were shocked to receive a letter from Spark, informing them that the broadband at addresses weren't up to snuff – despite being sold a Tournament Pass.

Spark responded by saying it has had to "step-up cross-checks" as the number of Tournament Pass buyers has swelled hugely amid a last-minute sign-on rush, though it won't reveal the numbers involved.