KEY POINTS:
A Consumers' Institute survey of almost 10,000 internet users is bad news for Xtra and internet Service Providers (ISPs) in general.
The survey rates Xtra as the worst ISP for the third year running.
Less than half of the company's subscribers are happy with its service.
Consumers' Institute chief executive Suzanne Chetwin said Telecom's repeated promises of improved services for broadband users have not been translated into reality.
Inspire was rated the best of the 16 major ISPs in the country, with 94 per cent of its customers happy with its performance.
- NEWSTALK ZB
