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Internet Service Provider Xtra says it is already making improvements to its broadband services following poor customer feedback.
The Consumers' Institute survey of more than 10,000 internet users found that ISPs made big promises but failed to deliver. Broadband speed and pricing were the main concerns.
The survey found that only 55 per cent of Xtra's customers rate the company's service satisfactory or very satisfactory, compared with 78 per cent last year. Xtra was rated worst in every category.
Xtra spokesman, Nick Brown, is disappointed with the results and will be going through the details with a view to making improvements. He says the broadband market is growing and changing at an unprecedented pace.
- NEWSTALK ZB
