Hansen is hard on players but also knows how to leaven that with downtime. Steve Hansen has accrued test combat knowledge in 145 internationals.
As a head coach with Wales he won a third of those 29 duels, but this season with the All Blacks he has been undefeated in a 13-match sequence. In between, as an All Black assistant, he watched and soaked up much of what test rugby can throw at teams in 103 games.
Hansen is hard on players but also knows how to leaven that with downtime. He can relax with them, he can chivvy them, he makes them feel comfortable.
He carries a fear factor as Graham Henry did but Hansen lets that pass, he does not carry enduring grumbles. If he has a beef with anyone - players, officials, media, sponsors - he will front you and then move on.
Players understand but do not take that as a sign of weakness. Incurring Hansen's displeasure the next time is not an easy scene.