Detective Sergeant Kevan Verry phoned staff member Maureen Henry, the mental health rural team co-ordinator.
Waikato District Health Board spokeswoman Mary Anne Gill said Ms Henry acted calmly and professionally when told by police that the man inside her building was suspected of carrying a gun.
She offered to approach the man but police advised her instead to evacuate the building as quietly as possible.
Ms Henry slowly ushered her 11 staff from the building in groups of three.
By the time nearly everyone was out of the building, the man had entered an appointment room with a doctor and nurse.
But Ms Henry phoned the room and told the staff to leave. She then locked a back door and bathroom and left the building.
"It's amazing what she did," Ms Gill said.
"The police have praised her and we are also enormously proud of what she did.
"She's being incredibly modest about it, saying she's just part of a team where safety is the number one priority and that she only did what came naturally."
The evacuation was so efficient that it was some time before the man realised he was alone inside the building.
Once the armed offenders squad arrived from Rotorua and spoke to the man over a loudspeaker he gave himself up quietly.
He admitting having had an air pistol and was arrested and charged with illegal possession of a firearm.