Who got that job?

Richard Florance

* New Zealand manager 24/7

Pocket CV

Name: Richard Florance
Operations manager, Mini Fuels and Oils Ltd 2003-2005
Owner/manager Star Mart franchise 2000-2003
Sales contractor Allied Foods Ltd 1996-2000 
 

Q: What were you doing before accepting your new position?

A: I was the operations manager for Mini Fuels and Oils Ltd, a subsidiary of Shell NZ Ltd. This involved overseeing 22 franchised areas in New Zealand. These franchisees/operators run mini tankers that carry out onsite diesel refuelling.

Q: Why did you apply for the job at 24/7?

A: I realised from the job description it was a position written for me. Having owned two different franchises, one being a convenience store operation, I believe I have a lot to contribute to the company [a vending machine supplier].

Q: What are the major challenges ahead of you?

A: Growing the business in a controlled manner by taking the existing franchisees and new ones along with us.

Q: What qualities do you bring to the job?

A: A strong franchisee-based background and coupling that with my most recent position of being part of the team that supported the franchisees in their businesses. I understand the small-business issues that appear common in most franchised businesses.

Q: What does being New Zealand manager for 24/7 mean to you?

A: It means the opportunity to run my own shop again. It also presents a challenge of leading a team, and to grow and support the 24/7 franchisee network.

Q: What do you expect to be the most enjoyable parts of the job?

A: Vending entails intricate machinery that should provide a hassle-free operation. Having an engineering background, I am looking forward to seeing how these machines work. The other enjoyable part will be the relationship building between the franchisee and us, the franchisor.

Q: How will you judge success in your new job?

A: By increasing the 24/7 franchisee base in NZ and ultimately sales of convenience products.