“Our thoughts are with the young person involved and their whānau,” Irvine said.
He said an investigation into the incident would be launched and WorkSafe had been notified. Escalators and lifts at the railway station are managed by the council.
Auckland Transport said the station was closed just after 2pm “due to an incident requiring emergency service responders”. It reopened at about 3pm.
Police were called in to help with crowd control, a police spokeswoman said.
One person was taken to Auckland Hospital in a moderate condition, a spokeswoman for St John Ambulance said.
An ambulance and rapid response unit went to the Henderson railway station on Railside Ave at about 1.12pm, a St John spokeswoman said.
Fire and Emergency NZ was at the scene, a police spokeswoman said. Further questions were referred to St John.
While trains bypassed Henderson, buses ferried passengers to the station.
Bus routes 14W from New Lynn and 146 from Swanson and Ranui were available for passengers en route to Henderson.
All Western Line services will not be stopping at Henderson Station due to an incident requiring emergency service responders. Bus 14W from New Lynn or 146 from Swanson and Ranui is available as an alternative option. More updates to follow. pic.twitter.com/HBEC3QX7cu
— Auckland Transport Travel Alerts (@AT_TravelAlerts) April 24, 2023