Greg Johnston's life was shattered the moment he received a phone call to say his little sister was unaccounted for in a devastating house fire.
Mr Johnston, his older brother Ben, father Mark, and mother Sue were shellshocked at the news their "infectious and loveable" sister and daughter Toni Maree Johnston might never come home.
"One phone call on Saturday morning completely changed our lives," Mr Johnston said.
"It has been the worst week of disbelief, hope, heartbreak, anger, and incredible sadness."
Miss Johnston was looking forward to moving to Auckland where she planned to start a new job and spend more time with extended family, her brother said.