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Home / New Zealand

Watch: NZ Post apologises after video emerges of courier throwing package

NZ Herald
19 Jan, 2021 09:22 PM2 mins to read

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NZ Post has apologised after footage of the delivery went viral. Video / @OptimusPrimera

Video of a NZ Post courier throwing a customer's package from his van has forced his employers into the latest in a series of apologies.

A security camera caught the courier tossing the delivery from the window of his van rather than walking a few steps to the house.

The video shows the van drive up the property's driveway before the courier scans the package and throws it in the direction of the house before he reverses away.

The package's recipient shared the video to Reddit with the caption "Thanks, Courier Post" and revealed that the package contained computer parts.

NZ Post apologised after the footage went viral, with a spokesperson telling Newshub they wanted to "sincerely apologise" for the "mishandled delivery".

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"This doesn't meet the high service standards that we pride ourselves on. We will be speaking with this driver and are working to support our people to continue to meet service standards," they said.

A Reddit user claiming to be a former courier said the behaviour seen in the video was "pretty typical" while another described seeing worse behaviour inside Courier Post depots.

"For real. I used to pick up vans from the depot at the changeover time, and have seen them straight-up drop kick packages across the room," they wrote.

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The video is the latest in a series of videos showing NZ Post couriers being less than careful with their deliveries.

In February last year, NZ Post issued a near-identical apology and again quoted their "high service standards" after video showed a driver using the same throwing technique to deliver a package to an Auckland address.

Then, in April, courier drivers were caught crudely throwing packages into their vans on Auckland's Waiheke Island.

NZ Post's spokesperson provided the same line on that occasion too, saying the actions seen on the video didn't "meet the high service standards that we pride ourselves on".

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