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TV3 is confident the picture quality of the All Blacks' next live match, against Portugal next weekend, will be good.
The broadcaster said the bad reception which irritated viewers during the first half of the 74-16 rout of Italy was a problem from Marseille.
The All Blacks' next match is against Portugal, in Lyon, at 11pm (NZT) on Saturday, and TV3 are confident the technical problems will not reoccur.
TV3 spokesman Roger Beaumont said faulty satellite signals in Marseille had been to blame internationally. "It was virtually out of our control."
He said TV3 had a back-up plan and had been ready to switch the signal to a different route when International Rugby Board technical crews fixed the problem near the end of the first half. Mr Beaumont said: "We certainly apologise for any inconvenience or frustration the problem caused. We experienced it, too."
Mr Beaumont said he hadn't been in contact with the operators at TV3 who may have fielded complaints from upset rugby fans about the bad reception.
