KEY POINTS:
Problems with a remote access node (RAN) are affecting more than 10,000 Telecom broadband users.
The company worked overnight to restore full service to the users who have experienced intermittent service loss since yesterday, but was unsuccessful.
Technicians were now working on an alternative fix which was expected to restore services by later today, a company spokeswoman said.
Dial-up, mobile broadband and landline services were not affected and broadband for all other customers was running as usual.
The affected RAN services customers of a number of ISPs, based in parts of Wellington, parts of the eastern North Island and parts of the South Island.
- NZPA
