Spark head of sport Jeff Latch insists the telco has fixed the streaming service that failed customers during the All Black-Springboks match on Saturday - and will deliver the remaining matches for the Rugby World Cup.
Speaking to Mike Hosking on Newstalk ZB this morning, Latch offered another apology from Spark to the 130,000 viewers watching the match through its streaming service.
"It wasn't match cover that we were looking to deliver. It was completely unsatisfactory, it wasn't good enough," he said.
Hosking challenged Latch on Spark's performance, saying the company had taken something inherently important culturally to New Zealand and "cocking it up" and by doing that destroying its reputation and the reputation of streaming.
He said his text machine showed people hate Spark, they think the company is incompetent and "that you promised a lot and you have delivered, to put it bluntly, shit".