Lurking sales assistants
Jeremy writes: "Both myself and my partner are getting sick of being followed by staff at JB Hi-Fi whenever we shop there. This happens every time. We aren't going to steal anything and have spent a good amount of money there over the years. I would really like to know if anyone else has noticed being shadowed by staff so overtly? It's really not good customer relations to treat people like they're criminals."
Have your cake and eat it too, but no photos
A reader wrote to Jen at Cake Wrecks (a site devoted to pictures of terribly and hilariously decorated cakes) to say her local supermarket bakery has a new policy banning photography. Apparently, management was afraid the cakes would end up on that "bad cake site". In fact, store employees tried to stop photos being taken by saying their cake designs were copyrighted. So rather than hiring professionals or training cake decorators, it's easier to ban photos. Cake Wrecks hears from readers every week who are harassed, shooed away, and even kicked out of stores for whipping out their cellphones. "Now, far be it from me to criticise rules (even ones I find really, REALLY stupid) but I don't see how harassing your own customers - and ones who often buy your wrecks because Cake Wrecks has made them a world-wide inside joke - is good for business," says Jen.
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