We wonder if the name influenced the choice of legal speciality?
Grief insensitivity #1
"My partner died in July," writes a reader. "I encountered a variety of responses from utilities companies when I tried to change the account name from our joint names to my single name. One did it over the phone immediately after I provided verbal evidence of my identity. One did the same, but closed the existing account and opened a new account so I had no access to consumption data on the old account; they then bombarded me with junk mail and emails welcoming me to my new home and offering add-ons to the new account. All other utility companies were diabolical to deal with - long waits on helplines, multiple calls - a helpdesk might change the name but I'd find I couldn't access the account online as the existing login and/or password wouldn't work. The telcos were at the extreme edge of ridiculous and often plain stupid. ('Can you get the other person to sign a letter so that we can remove their name from the account?') This type of customer service added to the stress of coping at a difficult time."
James Wu found this at the local New World store
![](https://www.nzherald.co.nz/resizer/v2/IE2UZ7B7SHF2TL7NRMD6IRD5QU.jpg?auth=501eaf1a5e8927292d2821e3582b8923d17a32af6053538b211f623165bb83a7&width=16&height=11&quality=70&smart=true)