A Napier business owner could do nothing but watch, as a car left the road and plunged into a building earlier this evening.
Emergency services were called to the scene of the crash in Pandora about 6.30pm.
A St Johns Ambulance representative said one person in a critical condition had been taken to Hawke's Bay Hospital.
Murray from Hawke's Bay Caravans said he had been in his workshop on Pandora Rd when he heard the sound of tyres, "and then a bit of a thump".
"I thought 'that sounds like something's wrong'," he said. He then went outside, and walked down the road to see what had happened.