Bus operator Ritchies is facing more flak, with a family saying a driver took a packed school bus on the wrong side of a busy North Shore road.
Milford resident Lisa McCarthy said yesterday that youngsters on the bus, on which her son Benji, 7, was travelling, yelled at the relief driver that she had pulled out from Takapuna Normal Intermediate School on to the wrong side of Northcote Rd after picking up older children.
"My son arrived home about 15 minutes late and straight away told me about the incident and that they had to help tell the driver the route," she said yesterday.
Company managing director Andrew Ritchie said it was not uncommon for stand-in drivers to ask directions from passengers.
"When I've driven a bus myself, I've asked kids where to go," he said.