One of only a couple houses down the extension road, Martin said on bad days the water pooled at the bottom of the street, creeping over the berm and up to the fence line - and covering her driveway.
There was a hump in the middle of the road, diverting the water to either edge of it.
The water at its deepest would be about up to her knees, she said.
Martin said she asked the council multiple times in those 12 years to do something but their efforts were "botched" and nothing changed.
"It still isn't fixed."
Martin said there must be a solution and she suggested another drain on her side of the road might help.
"I just want it fixed ... it is very frustrating sometimes."
Rotorua Lakes Council infrastructure networks performance manager Eric Cawte said the council was aware of issues with water ponding at the end of the Clayton Rd Extension.
Cawte said the council was investigating options for new drainage to take water away from where it currently ponds.
"This work is in the early stages of investigation – cost won't be known until we determine what will be done."
In the past 12 years, work had been undertaken in May 2010, August 2014, May 2021, December 2021 and most recently February/March 2022, which involved reshaping and sealing and removal of vegetation to aid drainage.
There had been six calls in its requests for service (RFS) records from two households during the past 12 years. Three were from the same household on February 8.
Martin said she was happy to hear the council was investigating another option and said it would be happening when she had hopefully sold.