Wairarapa DHB, after meeting with the Mental Health Commissioner, has since discussed concerns with key provider and consumer advocates, and agreed that a DHB-wide improvement programme be put in place.
The plan aims to improve trust and confidence, better the complaint process, increase local consumer voice, improve access to care in crisis situations, strengthen the recovery focus, and improve support to families.
Wairarapa DHB chief executive Tracey Adamson said together with the mental health and addictions leadership group, the DHB have been addressing issues highlighted by the report.
"We want Wairarapa people to have trust and confidence in the services we provide and we look forward to working in partnership with the people and their families who access our services to ensure we deliver services that are accessible, appropriate and of a high standard."
She said the plan had not been finalised yet, but key stakeholders were involved in its development and implementation and the plan would be released publicly and monitored quarterly.
A project manager has been appointed to coordinate the improvement plan, Pathways and CareNZ have set up community engagement forums, and a community suicide task group has been set up.
Supporting Families Wairarapa manager Tracey Towns said the commissioner's visit had highlighted concerns around gaps in family/whanau support, and they were working with the DHB to improve it.
"It has been heartening to see that the DHB and the key providers have taken the concerns that have been raised and are committed to making changes to improve outcomes for service users and their families/whanau."