Precious videos and photos of milestones in their children's lives are what Tauranga couple Craig and Wendy Fellows most want rescued from Rena.
The couple, who moved back from Sydney last month, have no idea where on the 236-metre ship the container holding their car, furniture and a lifetime of memories is stored, or whether it is in the ocean.
"It's pretty bloody hard, actually. It's frustrating. We're going through highs and lows. We've got to be optimistic. It may still be on the boat."
The removal company involved had approached Costamere, which owns the Rena, but was told no information about the containers was being released.
Mr Fellows said he thought the company could have at least provided an 0800 number or website where those with belongings aboard Rena could get regular updates.