About 5000 Canterbury earthquake claims remain incomplete, unresolved or not scheduled for completion, according to figures from the Insurance Council of New Zealand.
Today marks the third anniversary of the 7.1-magnitude Canterbury quake which caused significant damage.
As of July 1, private insurers were dealing with roughly 24,000 residential property claims. Of those, about 20 per cent, or about 4800, remain unsettled.
About 4400 residential property claimants had been offered settlement options but were still undecided on the options presented to them, Insurance Council chief executive Tim Grafton said.
Some 600 were yet to receive an offer.