Prime Minister Jacinda Ardern says "around 100 people were around or on" White Island at the time of the eruption this afternoon, and not all of them are accounted for.
Ardern is speaking at her weekly press conference.
"All our thoughts are with those affected at this stage," Ardern said.
Ardern apologised for her late start to the regular weekly meeting, saying she wanted the most up to date information on the eruption.
Police were alerted of the eruption at 2.17pm, she said.