KEY POINTS:
Police are asking people to rate their service in a bid to improve their day-to-day operations.
A phone survey of 10,000 people, dubbed the Citizen Satisfaction Survey 2008, is being conducted by an independent research company.
The police website said the survey would include a random sample of people who have dialled 111 and had their calls answered by police communications centres.
"We want to improve the way we do things and to make ourselves easier to deal with," a statement on the site says.
"To achieve this, we need the users of our services to describe their expectations and experience of dealing with us."
The website said the information would replace previous research used over many years, and would help shape future services.
Participation in the survey was voluntary and information provided would be confidential.
Nearly three years ago, a damning report found police communications centres were inadequate.
The 2005 report followed the disappearance of Auckland woman Iraena Asher after she called 111 for help.
Police sent a taxi not rather than a patrol car and it went to the wrong address.
This month, Christchurch woman Sharleen Fenton said police took more than an hour to come when an intruder was seen in her daughter's bedroom. A car was not available, police said.
Last month a car was not sent to a Bay of Plenty dairy despite a call from a customer witnessing a knife-point robbery.
Police said an inexperienced operator took the call, and had made amistake.
- NZPA
