A few weeks later, he was able to recover his bicycle and got the name of the person who had possession of it before supplying details to officers at the South Dunedin police station.
In coming weeks, the father and son contacted police to see if there was any progress, because they had yet to hear from officers.
Mr Fitzgerald complained to the IPCA on March 27, 2013, with the authority referring the matter back to police because the authority considered his complaint was "capable of resolution".
He was subsequently contacted by police from the Dunedin Central Police Station who apologised for the lack of action. His son later met an officer and identified a photograph of the alleged offender.
The case was assigned to another officer who, like the others, reiterated "they would find this man".
Mr Fitzgerald said he become exasperated when the alleged offender appeared in court on another matter, but still police had not laid any charges.
"All we wanted was the truth. I have been duck shoved about, lied to and pushed from pillar to post and no-one has the balls to do anything about it."
Another complaint was filed with the IPCA late last year, and, still without any success he contacted the Otago Daily Times last week.
Days after the paper sought an explanation from police, Mr Fitzgerald met Mr Guthrie "who put his hand up and said 'it's our fault entirely; we have been remiss here'."
As a result, a man was charged with receiving and was bailed to appear in court later this month.
Mr Fitzgerald said he was no longer pursuing the case and was happy with Mr Guthrie's response.
Mr Guthrie said this week "police pride themselves on providing the best possible service to our communities - whether it be in relation to a small matter or a more significant event".
"Every day, we deal with many incidents where people express their satisfaction with the service they receive - the high level of trust and confidence our community has in police reflects this."
