Park n' Fly issues apology to customers

Park n' Fly's director says more training will be given to staff.

The director of airport parking company Park n' Fly has issued an unreserved apology to all customers, admitting his company has made mistakes.

Park n' Fly, which operates from land near Auckland Airport, was accused by some of damaging their vehicles and others claimed possessions had been taken while they were away.

Director Mohammed Alim yesterday said his staff had made mistakes and apologised.

"I want to apologise to everyone that has been let down. I want to make sure that this sort of thing will not happen again in the future."

Mr Alim confirmed more training would be given to his staff.

The Herald has been told of two fresh complaints.

Shirley Baume from Dargaville said she picked up her car from Park n' Fly on Thursday, and found her car window no longer worked.

"The window was broken and there was a big piece of plastic over it. No one could tell me what had happened to it and they then blamed me.

"I had to raise merry hell to get them to do anything about it."

Ms Baume said Mr Alim had since apologised for the damage, had paid to replace the window and had also reimbursed her the fee she paid to use his service.

Darryl Pont left his car with Park n' Fly and said his daughter left her wallet in their shuttle service which transported customers to Auckland Airport. He called the office and was told the wallet had been located.

Mr Pont said when he went to collect it four weeks later he was told the wallet was missing, and was given the option to take another person's lost wallet.

"Basically what the guy said was 'just help yourself' and take someone else's."

Mr Pont said he flatly refused to take another customer's wallet in replacement.

Mr Alim denied this claim and said the customer would have been given a lost property box to identify and claim the lost wallet.

Auckland Airport have now also expressed their concern.

An airport spokesman said: "We are concerned that customers' trips are being impacted and potentially don't like the damage these kinds of issues have for the reputation of other quality parking companies that operate near the airport." NZME.