Paradise traces internet problem to spam explosion

Paradise email service delays have been traced to an explosion in the volume of junk email, with TelstraClear warning customers the problem will take time to solve.

Customers have for the past few days experienced delays of several hours in receiving emails to their Paradise addresses due to "large volumes".

TelstraClear spokesman Mathew Bolland told NZPA there had been a 250 per cent increase in spam -- junk email "which simply clogs the pipes".

While a number of solutions were being worked on, the problem would not be solved today.

TelstraClear was streamlining email flows, expanding capacity and reviewing its spam filters, Mr Bolland said.

The spam had come from a number of sources, he said.

- NZPA