A woman was stopped from shopping at a Christchurch supermarket after security questioned the validity of a special pass allowing her to not wear a mask.
Jody Devine is now seeking an apology from Pak'n Save Wainoni over the incident, which she says has traumatised her.
However, Foodstuffs New Zealand head of corporate affairs Antoinette Laird told The Star yesterday the customer was "politely asked to provide documentation they had a mask exemption" but became verbally and physically abusive towards a member of their team.
"Following this outburst, the customer was asked to leave the store and we understand has now gone to the police."