KEY POINTS:
NZ Post has sacked the worker who bombarded South Aucklander Amy Connell with more than 30 text messages after he copied her contact details from a parcel she posted.
But it still would not give her his surname yesterday because of "privacy reasons".
And NZ Post can't contact the sacked worker any more - because he has changed his mobile number.
Miss Connell wants the surname because she was told she could not file for a restraining order against the worker - known only as James - without it.
NZ Post spokeswoman Fiona Mayo said it had to consider "the privacy of the complainant and the privacy of our employee" and would only give over the surname to the police.
Asked how Miss Connell could be sure the man would not invade her privacy again, Ms Mayo told the Weekend Herald he had been "apologetic and contrite" during discussions with NZ Post and had assured it no further contact would be made.
Ms Mayo said the man - who started the barrage because he thought Miss Connell was "hot" - had changed his mobile number and they were unable to contact him.
Miss Connell, 22, said she believed NZ Post was still being "really slack" and was concerned the man would just go to another job. She had received little action from NZ Post until speaking of her ordeal in the Herald on Thursday.
"I doubt they would have even sacked him unless I had asked for it," she said.
Ms Mayo said the delay in dealing with Miss Connell's complaint was caused by difficulties in getting hold of the man.
NZ Post publicly apologised to Miss Connell yesterday, and passed on a personal apology to her from the worker. It also issued a directive to all of its 2000 PostShop workers to remember their privacy obligations.
"We are very sorry for what happened," Michelle van Gaalen, group manager for retail, said in a statement.
"As soon as I was aware of the issue, I took action to investigate it," she said.
The worker took Miss Connell's details when she mailed a parcel at the Postshop in Manukau City on Monday and started texting and ringing her that night.
On Wednesday morning she complained to NZ Post and was told he would be spoken to but he continued to text her.
She contacted the police but was told she needed a surname to file a complaint and get a restraining order.
Ms van Gaalen said: "We will do what we need to do to tighten procedures and improve response to complaints."
