"We'd always encourage customers to check their receipts, just as you would for any purchase at any retailer."
The Herald earlier this week reported on essential worker Helen Carmichael, who was charged more thane $600 for mince.
After her items were processed, she was given an $826.91 bill, $600 more than expected.
The support worker told the Herald the checkout operator tried to give an explanation before the $626 mistake was eventually found. "I didn't see the price of the mince come up, as I was packing my groceries while the operator was scanning," Carmichael said.
"Then when she said the total I was like 'pardon?' and looked at the eftpos machine thinking there is no way in hell my groceries cost that much.
"I then questioned it and said 'how can that be? Look at my trolley, it's not even much!' Her reply was there are no sales so that's why it cost so much."
The checkout operator at Upritchard's till just laughed and wiped the $979.68 mistake.
Oddly, the second packet she bought was registered at its standard price of $4.
"They had two packets for $7. I thought sweet, I'll grab two," Upritchard said.
"What happens to people that don't check at all and the oldies who pay random prices? Just check your dockets is all I can say."