Taylor got the impression from the rattled employee that the incident might've been a "robbery gone wrong".
"I quite often go into that supermarket, and you couldn't get better staff."
'Shocked and devastated'
Spencer Sonn, Countdown managing director, said they were "shocked and devastated".
"Our priority right now is our injured team members and caring for our wider team in the wake of this extremely traumatic event. We are deeply upset that customers who tried to help our team members were also injured.
"We have been concerned about the escalating violence towards our team, and this is something we have continued to talk and raise as an issue over the last year.
"Our amazing team comes to work to serve Kiwis every day, and our customers visit our stores knowing that they will be safe. We are heartbroken that this wasn't the case today.
A fourth injured person who also appeared to be a staff member was taken out of the supermarket with what looked like head and shoulder injuries.
Police have blocked the entrances to the carpark but some people are being allowed to leave the carpark.
People can be seen crying and hugging each other.
A person at the scene said a staff member told him two other staff members had been stabbed and that the attacker allegedly walked up to someone and stabbed them in the back.
A man, who was seen covered in blood, has been apprehended by police at about 2.35pm.
There are at least two ambulances, police vehicles and armed police officers at the scene.
A Twitter user who appeared to be in the Countdown said he saw someone who was handcuffed and bleeding as he was being removed from the supermarket.
He also saw stretchers being wheeled inside.
NZME's Rowena Duncum is at the scene, which is next door to a police station.
"The hospital is literally just two blocks away as well," she said.
"There are quite a few people who are around the outside of the Countdown car park. This is also where the buses congregate in central Dunedin. There are at least seven of eight bus stops situated adjacent to the car park.
"This is a really busy area, especially at this time of the day. As the afternoon progresses you'll start to see school children making their way here, it's a hub for them as they change buses from school."