The staff member at Mitre 10 Mega on Lincoln Rd made a mistake. Photo / File
The staff member at Mitre 10 Mega on Lincoln Rd made a mistake. Photo / File
Mitre 10 has been forced to apologise and hand over a voucher after a store failed to honour its 15 per cent price-match guarantee.
Tom Wu was left fuming on Boxing Day when out hunting for a bargain on a new washing machine.
He first went to Noel Leeming and saw the exact model he wanted - a Simpson SWF12743 - was on special for $398.
Tom Wu (right) has been given an apology and a voucher from Mitre 10 after it didn't honour its price-match guarantee. Photo / supplied
But knowing Mitre 10's guarantee that they'd beat a competitor's price by 15 per cent, he took a photo of the deal and went to the home improvement's Mega outlet on Lincoln Rd.
"They should really honour their promise," Wu told the Herald.
He ended up buying the washing machine from Noel Leeming but contacted the Herald with his frustrations because he felt if companies made a guarantee, they "should be prepared to meet that promise otherwise that's just false advertisement".
However, when the Herald contacted Mitre 10 its chief executive Neil Cowie said Wu was correct, a staff member made a mistake and the price guarantee should have been honoured.
Cowie said the person who made the error was "mortified" and passed on their sincere apologies.
Wu was given vouchers to the tune of $60 - the 15 per cent discount he should have got.
He said he'll give the same amount to the Auckland City Mission as it wasn't really about the money for him.