McDonald’s has apologised for a global software outage that left customers unable to buy Big Macs at stores around New Zealand yesterday.
The Herald heard directly from an employee of one Auckland store on Friday evening who said a computer server crash meant they couldn’t take any orders or serve any food.
Now McDonald’s has confirmed it “experienced a global technology system outage” that it “quickly identified and corrected”.
It said the outage was not a cybersecurity issue but was instead caused by a “third-party provider during a configuration change”.
“Many markets are back online, and the rest are in the process of coming back online,” Brian Rice, the Chicago-based company’s global chief information officer said.