"Val was a carer for people with intellectual disabilities, and a community support worker, which is testament to the kind, wonderful person she was.
"We are grateful to the support of the police and Victim Support, and are desperate to know exactly what happened to Val."
Heaney had lived in Walcot St for decades and started running her family home as a boarding house after her husband Gavin died around 13 years ago.
The experienced carer preferred to get "mature age group" boarders, according to previous advertisements and it's understood that three or four people would be living there at a time.