Two Wanganui women have made formal complaints to St John Ambulance after an elderly woman was left lying on the pavement at the Gonville Shopping centre for almost an hour after she fell over.
However, St John Ambulance operations manager Jimmy Seville said the April 11 incident was disappointing, but a surge in calls meant the organisation's two ambulances were busy at other jobs.
One of the complainants, Jodi Munden, said she didn't see the woman, in her 80s, fall but understood she had slipped and hurt herself.
The woman remained lying on the pavement for the next 50 minutes or so with her husband at her side, Ms Munden said.
She said she put in a complaint about how long the woman had to wait because "it's not good enough".