"Eventually, Ms Martin filed a claim seeking the return of her goods, only to discover most had been destroyed in a flood at the landlords' property."
The adjudicator said landlords were not allowed to seize or dispose of a tenant's belongings, or retake possession of a rental, without first applying for permission from the Tenancy Tribunal.
Letters and texts showed Maunsell and Munro did this without the tribunal's permission.
"The letters and texts between the parties at the time demonstrated a clear strategy to deprive Ms Martin of her goods, and a threat to sell them, or give them to the Salvation Army," the adjudicator said.
"The landlords also failed to take care of the goods, or to make a proper record of what was stored and were unable to return much of what was seized and maintained their
position for years. Much of what was returned was damaged."
The adjudicator ordered the landlords to pay Martin $1500 in exemplary damages for taking her belongings and $450 compensation for retaking possession of her unit.
Maunsell and Munro were also ordered to pay $4110 compensation for losing or damaging a range of Martin's belongings, including a table, chest of drawers, photos, clothes, kitchen items, a family tree and more.
"It is accepted that a number of belongings were lost that had significant sentimental value," the adjudicator said.
"Ms Martin also spoke of the psychological impact of the manner in which she was treated, and it was clear that the seizure of her goods had left her feeling compromised, belittled and undermined."
However from the $6060 Martin was awarded in compensation, she was also ordered to pay $1350 to Maunsell and Munro for the unpaid rent.