"It's not if, it's when", a Rotorua shopkeeper says about dairy robberies.
Ngongotaha Four Square owner Sailesh Patel's comments follow the armed robbery and kidnapping of a Tokoroa couple on Saturday night.
The two Tokoroa dairy owners were robbed and kidnapped at gunpoint just after 10pm.
Police say as the owner of Amber Dairy on Bridge St locked the premises and his wife was waiting in a vehicle, a man approached her car with a firearm and forced her to return to the shop.
After stealing takings from the shop the offender then forced the victims to drive him around Tokoroa in a silver Toyota saloon car.