I know a lot of people put towies in the same "lower than a snake's underpants" category as parking wardens, politicians - and journalists - but I've never had a problem with towies. Once a towie was positively helpful.
When I was a student at Auckland Uni a decade or so ago, I got my car stuck in a pile of mulch and mud that was masquerading as a carpark. I was driving a big, heavy Club Sport so I couldn't inveigle a couple of likely lads to lift the back of the car out of the rut I'd spun my way into. And student parking was so haphazard that even if I could have got out of the hole I was blocked in by a couple of vehicles.
A bloke who'd been called to tow another car saw my predicament and offered to help. He moved the two cars blocking me with a delicacy and finesse that would have seen him crowned international pick-up-sticks champion and then towed me out of my hole. He brushed off my offer of payment, saying he was there anyway and it only took him a couple of minutes, and sent me on my way.
The other encounter I had with towies was entirely my fault. I'd parked where I shouldn't. I came back, found the car gone and caught a cab to the towing company. They were perfectly pleasant and professional, I collected the car and have never been so foolish again.
So I have a bit of sympathy for the towing company that was found to be at fault in a recent Disputes Tribunal decision. Steven Ooi parked his van in a Wellesley St private car park without permission, outside business hours.