"On the Friday I woke up and the night before they had a story about the local fire [brigade] being abused while on calls and I thought 'yay more bad news' and then there was the story about the murder [in Te Kao]."
Austen-Reid wanted people to talk about the positives so posted a photo on Facebook of herself holding a sign with #ILoveKaitaia on it.
She encouraged people to share reasons why they loved the Far North town using the hashtag. That post now has 232 likes and 371 shares on Facebook.
"I was concerned for the kids. If you tell a child they're naughty, they will carry on being naughty. I didn't want kids to see [the news] and think that's all Kaitaia was," she said.
Austen-Reid said despite having the opportunity to leave her home town, she never has, because she loved it.
"It's the access to the beaches, the nice sense of community spirit, all of that. Our schools, they get a bad reputation, but we have some good schools. It's good and bad but [I like] that everyone knows everyone's business."
Those who shared the hashtag listed things like the beaches, food, fishing, the proactive youth and the people as reasons they loved Kaitaia. Many were proud to call it home.
"It makes me feel good that people are being positive. It's not about denying we have problems but looking at where to from now," she said.